Welcome to UMD!

Campus IT creates a unique Directory ID (different than your UID number!) for logging into your IT services. This will also be the prefix for your campus email. 

• Use this link to activate your Directory ID (username) and set your passphrase.

Note: If you lose access to your password, or are unable to login, you will need to contact Campus IT -- the EIT service desk is not able to correct issues with your account! 

In order to maintain a secure workplace, Multi-Factor authentication is required to ensure you are the person attempting to login to your device/service. For apps and websites that use your UMD campus login, such as your UMD gmail, you'll be prompted to authenticate with DUO. 

• Use this link to read about how to set up your Duo Multi-Factor Authentication for use with your Directory ID.

Note: If you lose access to your DUO app, or are unable to authenticate for any reason, you will need to contact Campus IT -- the EIT service desk is not able to correct issues with your authentication app! 

• Log in to Gmail with your UMD email address (directoryID@umd.edu) — it will automatically redirect to the CAS page with a Duo MFA request. You MUST use your UMD Gmail account for all work-related communications. 

In addition to getting access to things from Campus IT, you'll likely also need access to department-specific resources for your position. This may include access to shared email accounts, network drives, or specific calendars that your team is using. 

• Talk to your supervisor about what things you might need -- they'll be able to help you understand how your team uses the service. 
• Your supervisor should submit the New Employee Onboarding Information Form to provide us with all the information necessary to get your access configured.
• After the form is received, we will complete the access as soon as possible -- some access requires your Directory ID and UMD email to be fully activated before we can proceed, so if those steps have not yet been completed there may be delays. 

Note: If you are unable to access any EIT managed resources after completion, refer to our Support options.

What is a UMD-owned machine? Do I need one if I have my own laptop?

A UMD-owned machine is one purchased with departmental or grant funds (not personal funds) and is asset-tagged with a UMD asset label. 

All computers used for UMD work must be departmentally or grant-funded (UMD-owned). Personally-owned devices are not permitted on the wired network. If you need a computer:

• Contact your departmental business office to initiate a purchase, or
• Email eit-help@umd.edu and we can provide a quote and assist with ordering.
• For recommended specifications and ordering guidance, see: Ordering Computing Equipment and Recommended Computer Specifications.

 
Your UMD Computer Assignment

Your department may provide you with either an existing (reassigned) device or a newly purchased computer, depending on availability and your role. Contact your Supervisor/Faculty Incharge about the same. 

If you are assigned an existing device:

• This is a previously used UMD-owned computer that has been reassigned to you.
• You can:
  • Laptop: Walk in to the EIT Service Desk (EGR 0123) for configuration. 
  • Desktop: Schedule a pickup/setup appointment by emailing eit-help@umd.edu
• EIT will reconfigure and standardize the device to meet current campus security and compliance requirements before use.

If your department is ordering a new computer:

• Your supervisor or department business office will coordinate the purchase. Perhaps, if you are given the access to purchase on your own, you can refer the attached article, HERE. 
• If you'd still prefer that we create a quote for you, reach us out at  eit-help@umd.edu, and an admin can assist you forward
• While your device is being procured and prepared:
  • Your may check for available spare devices for temporary use, or
  • EIT can provide a loaner device if needed.
• Once the new device arrives:
  • EIT will configure and standardize it. You will be contacted by EIT when it is ready for pickup or deployment.

If you've already been assigned a:

• Laptop, you can walk-in to our Service Desk at EGR 0123, to configure and standardize it.
• Desktop, you can choose to schedule an appointment with our technician to pick it up. You can do that by emailing at eit-help@umd.edu.

If you've just ordered your machine with your Department's Business Office:

• We'll be notified when it arrives, and our technicians will pick it up and reach out to you for some configuration preferences. We'll get back to your once it is ready to be deployed. 
  
  

What is EIT's Standardization Process for UMD-owned computers?

Ongoing Expectations for UMD-Owned Computers

Once your device is configured, here is what you should know about day-to-day use:

• Always log in with your UMD DirectoryID credentials — no local or personal accounts should be used as your primary login.
• Use MakeMeAdmin (MMA) for any tasks requiring administrator access — do not request or use a permanent local admin account.
• Keep your operating system up to date. Required OS versions include: Windows 11, macOS Sonoma/Sequoia, Ubuntu LTS 18+, RHEL 8/9.
• Do not connect unauthorized devices or switches to UMD network jacks. One jack per device is the campus standard.
• IoT and peripheral devices (printers, webcams, etc.) must be registered in the UMD Networking System separately from computers.
• Questions or issues? Contact us at eit-help@umd.edu and we will assist you.

• Read about how to log in to Zoom here. Use your UMD DirectoryID credentials through CAS and verify using DUO Push.

• Your department should have provided a desk phone for you. If not, or if your desk phone is not correctly associated with you, have your supervisor reach out to eit-help@umd.edu for assistance.
• If you would like to use the soft phone features (making phone calls with your UMD extension from your computer), read more here.

• You'll manage your time entry and time off requests via Workday.
• You can read more on UHR's support site.

UMD provides several storage options. Choose the right solution for your needs: 

• Data Storage Options (Google Drive, Box, Departmental Storage)
• Learn more about these options here

• UMD Staff, Faculty, and Graduate students: Engineering college, Physics, and Math departments have access to their respective unit printers via a program called PrinterLogic. You can read more about it at this article - PrinterLogic - Adding a Printer - Start Here.
• Mechanical Engineering Printers: Printer name - MECHPTEGR2181LEFT or MECHPTEGR2181RIGHT, requires further actions. You can read about them here
• Undergraduate students and anyone on campus: You may use printing kiosks called WEPA. You can find more about using WEPAs at this article: Printing at a WEPA Kiosk.