Support Details:

• Demonstrate the operation of the equipment prior to the meeting.
• Available at the beginning of a meeting or conference to help ensure a smooth start.
• Provide as needed support if there are issues.  Call us at 301-405-1634.
• Escalate major issues to the appropriate Engineering AV or Facilities team as necessary.
• Scheduling for most Engineering spaces can be found at ClarkNet or Booked; you can read more at this article.
• Engineering Computer Labs are supported by the EIT Service Desk. Please reach out to eit-help@umd.edu for assistance with the Computer Labs. 
• During Spring 2024, if you need assistance in JMP 3201 or KEB 1110, please continue to reach out to eit-help@umd.edu. 
• For all other General Purpose Classrooms (teaching classrooms), please reach out to Classroom Support. You can find more information on their website. 

Support Limitations:

• We are not staffed to sit in for entire meetings or conferences. If you run into issues after a meeting begins, call us at 301-405-1634. We will make every effort to arrive in under ten minutes, depending on the location of the meeting.
• Some rooms are equipped with a variety of video adapters for laptops, however if you are unsure, please bring your own or plan ahead by opening a ticket with the Service Desk two days prior to your meeting at eit-help@umd.edu; we may have limited availability for adapter checkouts. 
• If you need support beyond what we can provide (special audio or video setups, someone to be there to adjust audio levels throughout the meeting, etc.), UMD has a good relationship with Metro Tech (contact information below) which can provide additional services for a fee.
  • Jeremy Broadhurst (jeremy@metrotechnical.com)

We provide support for audio visual setup and trouble shooting for conference rooms in the following buildings.

• Atlantic - Limited areas (ATL)
• A.V. Williams (AVW)
• Chemical & Nuclear Engineering (CHE)
• Clark Hall (AJC)
• Computer Science Instructional Center - 4th floor only (CSI)
• Engineering Annex (EAB)
• Engineering Lab Building (EGL)
• Engineering Building (Martin Hall - EGR)
• Engineering Research Facility (ERF)
• Idea Factory (EAF)
• JM Patterson (JMP)
• Kim Engineering Building (KEB)
• Martin Hall (EGR)
• Math Building (MTH)
• Physical Sciences Complex (PSC)
• Physics (PHY)