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Remote Support and Teaching Resources

This page is a summary of resources and links to help meet your needs for teaching and working remotely.

Both DivIT and EIT Operations have a variety of digital services available to provide online teaching and remote support tools.

Engineering IT Resources

  • Remote support: rhelp.umd.edu is our virtual service desk during this time. Please visit us at this web site to do "walk in" meetings with us or scheduled remote support sessions.
  • Phone support: You can still reach our Service Desks at the usual phone numbers:
    • EGR 0123 - 301-405-1634
    • AVW 1449 - 301-405-3689
  • Teleworking and remote desktop: Our VPN and remote work solutions can be found here. Please join us for a remote support session if you have any trouble connecting.
  • Remote classroom resources: Access to online classroom resources can be found here.

Campus Resources

  • Instructionkeepteaching.umd.edu is a resource built to provide you with guidance, strategies, and resources for making a swift change to your course delivery method and leveraging the appropriate technology to keep your course running.
  • Teleworkingkeepworking.umd.edu is a resource put together by DivIT with information on working remotely, the most relevant of which we've relayed below for those units supported by EIT Operations.
  • Zoom: umd.zoom.us is new for UMD and can be used to give live lectures and record for students to view later. It's also a great video conferencing solution. Zoom is integrated into Canvas (below) for easier recording and distribution of course lectures. 
  • ELMS (Canvas): elms.umd.edu is the recommended place to go for posting class information, communication with students, and continuing instruction during this time.
  • Google Hangouts: hangouts.google.com can be used to chat with any other member of the UMD community. The gchat feature of Gmail is also commonly used for text communication.
  • Cisco Jabber: Cisco Jabber is a program offered by DivIT that can be configured to make and receive calls to and from your campus extension using a program on your computer/cell phone. To get Jabber configured:




Keywords:pandemic coronavirus remote support preparation planning COVID-19 COVID teaching webex class panopto recording live broadcast chat bomgar rhelp keepteaching keepworking keep working teaching jabber finesse extension   Doc ID:98520
Owner:Ayla H.Group:University of Maryland Engineering IT
Created:2020-03-06 15:29 ESTUpdated:2020-08-25 14:33 EST
Sites:University of Maryland Engineering IT
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