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Remote Support and Teaching Resources

This page is a summary of resources and links to help meet your needs for teaching and working remotely.

Both DivIT and EIT Operations have a variety of digital services available to provide online teaching and remote support tools.

Engineering IT Resources

  • Remote support: is our virtual service desk. Please visit us at this site to join us in remote support sessions, between 9am-5pm, Mon-Fri when the University is open.
  • Phone support: Phone support from the EGR 0123 Service Desk is available from 8am-5pm, Mon-Fri when the University is open at 301-405-1634.
  • Teleworking and remote desktop: Our VPN and remote work solutions can be found here. Please join us for a remote support session if you have any trouble connecting.

Campus Resources

  • is a resource built to provide you with guidance, strategies, and resources for making a swift change to your course delivery method and leveraging the appropriate technology to keep your course running.
  • is a resource put together by DivIT with information on working remotely, the most relevant of which we've relayed below for those units supported by EIT Operations.
  • Zoom: is new for UMD and can be used to give live lectures and record for students to view later. It's also a great video conferencing solution. Zoom is integrated into Canvas (below) for easier recording and distribution of course lectures. 
  • ELMS (Canvas): is the recommended place to go for posting class information, communication with students, and continuing instruction during this time.
  • Google Hangouts: can be used to chat with any other member of the UMD community. The gchat feature of Gmail is also commonly used for text communication.
  • Cisco WebEx: Cisco WebEx Teams is a program offered by DivIT that can be configured to make and receive calls to and from your campus extension using a program on your computer/cell phone. To get WebEx Teams configured with your extension:

Keywordspandemic coronavirus remote support preparation planning COVID-19 COVID teaching webex class panopto recording live broadcast chat bomgar rhelp keepteaching keepworking keep working teaching jabber finesse extension   Doc ID98520
OwnerAyla H.GroupUMD Engineering IT
Created2020-03-06 16:29:56Updated2024-03-07 09:06:38
SitesUniversity of Maryland Engineering IT
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