Both DivIT and EIT Operations have a variety of digital services available to provide online teaching and remote support tools.

Engineering IT Resources

• Remote support: rhelp.umd.edu is our virtual service desk. Please visit us at this site to join us in remote support sessions, between 9am-5pm, Mon-Fri when the University is open.
• Phone support: Phone support from the EGR 0123 Service Desk is available from 8am-5pm, Mon-Fri when the University is open at 301-405-1634.
• Teleworking and remote desktop: Our VPN and remote work solutions can be found here. Please join us for a remote support session if you have any trouble connecting.

Campus Resources

• Instruction: keepteaching.umd.edu is a resource built to provide you with guidance, strategies, and resources for making a swift change to your course delivery method and leveraging the appropriate technology to keep your course running.
• Teleworking: keepworking.umd.edu is a resource put together by DivIT with information on working remotely, the most relevant of which we've relayed below for those units supported by EIT Operations.
• Zoom: umd.zoom.us is new for UMD and can be used to give live lectures and record for students to view later. It's also a great video conferencing solution. Zoom is integrated into Canvas (below) for easier recording and distribution of course lectures. 
• ELMS (Canvas): elms.umd.edu is the recommended place to go for posting class information, communication with students, and continuing instruction during this time.
• Google Hangouts: hangouts.google.com can be used to chat with any other member of the UMD community. The gchat feature of Gmail is also commonly used for text communication.

• Cisco WebEx: Cisco WebEx Teams is a program offered by DivIT that can be configured to make and receive calls to and from your campus extension using a program on your computer/cell phone. To get WebEx Teams configured with your extension:

  • Please fill out the Cisco WebEx Request Form for Engineering so that the relevant administrator can forward your request details to DivIT. 
  • Once you are notified that DIT completed the provisioning process for your extension, download and install a program called My E911 from TerpWare, that is required for Cisco Softphones to work.
  • Then, download and install Cisco WebEx Teams from TerpWare.
  • Ensure you are running the GlobalProtect VPN before logging into WebEx Teams.
  • Additional details on using WebEx are listed at IT Support's Knowledge Base.