Topics Map > IT Operations > Customer Support and Policies > Remote Desktop
Topics Map > IT Operations > Customer Support and Policies > VPN
VPN, Remote Desktop, and File Server Drive Mapping
This page details options for using the Campus and Departmental VPN systems, as well as using Remote Desktop and File Server Drive Mapping to do remote work.
GlobalProtect
UMD GlobalProtect VPN - Details available here.
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- GlobalProtect is approved for Windows, Linux, and macOS
- Staff and faculty in administrative positions who need access to SIS, PHR, KFS, etc. from their office desktop or from off campus need to run GlobalProtect.
- Anyone who needs to force all traffic over the VPN such as when visiting countries that block access to services such as Google should use the TunnelAll Gateway; details available here.
Cisco Anyconnect and Pulse Secure are no longer supported. We recommend removing this software from your device.
Remote Desktop
The port commonly used for Windows remote desktop (TCP 3389) is blocked from off campus without the use of a VPN. The Division of IT and the College of Engineering have provided options to make sure that our customers are able to connect and easily work from home or on the road. Remote desktop requires set up by the service desk prior to use. If you would like assistance with this setup, contact the Service Desk at x51634 or eit-help@umd.edu..
Once remote desktop is configured by the Service Desk, GlobalProtect is required to access systems from off-campus.
File Server Drive Mapping
Similar to remote desktop, access to Windows file servers is blocked from off campus without the use of a VPN. More information on file server drive mapping is available here.