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Topics Map > IT Operations > Customer Support and Policies > VPN

VPN Options, Remote Desktop, and File Server Drive Mapping

This page details options for using the Campus and Departmental VPN systems, as well as using Remote Desktop and File Server Drive Mapping to do remote work.

VPN Options

  1. UMD GlobalProtect VPN - For more details on the options below, refer to this article.
    1. Do not use if you are accessing with a Chromebook. See the Pulse VPN in #2a below. 
    2. Staff and faculty in administrative positions who need access to SIS, PHR, KFS, etc. either from their office desktop or from off campus need to log into GlobalProtect.
    3. Anyone who needs to force all traffic over the VPN such as when visiting countries that block access to services such as Google should use the TunnelAll Gateway, refer to this part of the article.

  2. Engineering, Math, and Physics Pulse Secure VPN- For more details, refer to this article.
    1. Anyone using a Chromebook should use this option.  For more information on Chromebook access, refer to this article.

Remote Desktop

The port commonly used for Windows remote desktop (TCP 3389) is blocked from off campus without the use of a VPN. The Division of IT and the College of Engineering have provided options to make sure that our customers are able to connect and easily work from home or on the road.  Remote desktop requires set up by the service desk prior to use.  If you would like assistance with this setup, contact the Service Desk at x51634 or

Once remote desktop is configured by the Service Desk, it requires use of either one of our VPN options. 

  • Refer to the GlobalProtect article in #1 above for using the Remote Desktop program. 
  • If you are using a Chromebook, please refer to the article in #2-a above. 

File Server Drive Mapping

Similar to remote desktop, access to Windows file servers is blocked from off campus without the use of a VPN.  More information on file server drive mapping is available here.

Keywords:remote desktop rdp 3389 vpn drive mapping   Doc ID:95540
Owner:Jeff M.Group:University of Maryland Engineering IT
Created:2019-11-03 16:52 ESTUpdated:2021-07-23 12:34 EST
Sites:University of Maryland Engineering IT
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