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Email Template for Business Offices - "New Computing Device Received" Notifications

Use this "New Device E-Mail Template" to submit tickets for new devices that need to be picked up by EIT for DNCA tagging and/or imaging. This helps ensure that the device's intended recipient will properly receive updates concerning their machine, and should mitigate miscommunication issues throughout the ticket.

PLEASE NOTE: Do not delete the section for the Service Desk, as it is necessary to ensure that tickets are properly allocated to their users.

New Device E-Mail Template

E-Mail Subject Line: [Desktop/Laptop/Device Type] for Pick-Up & DNCA Tagging on behalf of [User/Purchaser].

E-Mail Body:

For Service Desk Consideration: (Please create a sub-ticket with the end user’s information detailed above. The sub-ticket will be used for the imaging process, not this delivery notification.)

A [Desktop/Laptop/Other Device] has been delivered and is ready to be picked up from [Business Office Building and Room Number] for DNCA tagging & configuration. Please see the information below concerning this delivery.

The device's details are as follows:
Manufacturer: [Dell/Apple/HP/Lenovo/etc.]
Model: [OptiPlex 7000, Latitude 5600, MacBook Air]

This device was purchased on behalf of:
User: [Full Name]
E-Mail: [<DirectoryID>]

Please let us know when a technician will be able to pick up the device, so that we can schedule a pick-up appointment. 

[Your Normal Signature]

KeywordsNew Computer Desktop Laptop DNCA   Doc ID128390
OwnerDaniel S.GroupUMD Engineering IT
Created2023-05-18 13:44:54Updated2023-05-30 09:12:45
SitesUniversity of Maryland Engineering IT
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