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Email Template for Business Offices - "New Computing Device Received" Notifications
Use this "New Device E-Mail Template" to submit tickets for new devices that need to be picked up by EIT for DNCA tagging and/or imaging. This helps ensure that the device's intended recipient will properly receive updates concerning their machine, and should mitigate miscommunication issues throughout the ticket.
PLEASE NOTE: Do not delete the section for the Service Desk, as it is necessary to ensure that tickets are properly allocated to their users.
New Device E-Mail Template
E-Mail Subject Line: [Desktop/Laptop/Device Type] for Pick-Up & DNCA Tagging on behalf of [User/Purchaser].
For Service Desk Consideration: (Please create a sub-ticket with the end user’s information detailed above. The sub-ticket will be used for the imaging process, not this delivery notification.)
A [Desktop/Laptop/Other Device] has been delivered and is ready to be picked up from [Business Office Building and Room Number] for DNCA tagging & configuration. Please see the information below concerning this delivery.
The device's details are as follows:
Model: [OptiPlex 7000, Latitude 5600, MacBook Air]
This device was purchased on behalf of:
User: [Full Name]
Please let us know when a technician will be able to pick up the device, so that we can schedule a pick-up appointment.
[Your Normal Signature]