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Updating macOS apps through IT Self-Support

This article will describe the steps involved in updating macOS apps through the IT Self-Support app.

Certain applications on Macs that have been configured by the Service Desk are updated automatically by Jamf, our Mac management system.

In order for these applications to update automatically, the Mac must be on campus and connected to ethernet or Wi-Fi, 

or the user must run either the Pulse Secure or Cisco AnyConnect VPN if the Mac is off campus.

Once the Mac has been connected to a campus network or VPN, it may take some time for these applications to update.

The following applications are configured to update automatically:

  • Adobe Acrobat Reader DC
  • Adobe Flash Player
  • Google Chrome
  • Microsoft AutoUpdate
  • Mozilla Firefox
  • Zoom

If any of the above applications haven't updated automatically, they can be updated manually through the IT Self-Support app, even from a Standard user account, as long as the Mac is connected to a campus network or VPN.

Note: You must quit an app before attempting to update it.


1) Look for the following icon in your Mac's Dock:

ITSelf-Support.png

or search for "IT Self-Support" in your Applications folder.


2) Sign in with your UMD Directory ID (username) and password.


ITSelf-Support2.png


3) Click "Install" or "Reinstall" underneath an application to update it.

(Click on the "All" tab on the left side of the window to see all available applications.)


Note: Do not attempt to update Adobe Creative Cloud applications or Microsoft Office using the IT Self-Support app.

Adobe Creative Cloud updates are installed automatically by the Adobe Creative Cloud application, and Microsoft Office updates are installed automatically by the Microsoft AutoUpdate application.


ITSelf-Support4.png






Keywords:mac, macos, jamf, IT Self-Support, Self Service, update, updates, zoom   Doc ID:102741
Owner:Rob J.Group:University of Maryland Engineering IT
Created:2020-06-02 11:40 EDTUpdated:2020-07-14 14:25 EDT
Sites:University of Maryland Engineering IT
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