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Jamf Connect User Instructions and Documentation
Setup Instructions (if you received the Rollout Notice email, look here!!!)
Please follow the instructions below, based off of the login experience that you see.
UMD-Branded Login Window
Standard macOS Login Window
1. If you see this login window, please input your local computer username and password, as you normally would when logging in.
Using Local Login with Jamf Connect (Useful for Secondary Accounts or When a Computer is not Connected to a Network)
Some users running legacy account setups may have multiple local accounts on their macOS device. This commonly looks like: one standard account for every day use, and one admin account for dedicated admin-access for things like software installations. To be clear, this setup is no longer directly supported by EIT or Campus, and is considered legacy. Users interested in consolidating their accounts into one account should email the EIT Service Desk at eit-help@umd.edu. Eventually, all devices will have dedicated standard and admin accounts consolidated into one account.
If you are one of the few users with a secondary user account (that is dedicated to you, for your use only), you can use the following instructions to log into it:
- You must know the username and password (note that this will likely not be your University directory password) of the secondary account that you are trying to log into. If you need assistance in finding the username of your secondary account, please email eit-help@umd.edu for assistance.
- While your computer is on the login screen, you should see an icon that resembles a laptop (see image below). Click this icon to access the local login feature.
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- Your login window should now resemble the following:
- Here, enter your secondary account's username and password.
- Upon pressing the Return key, you should be logged into your secondary account.
What to Do when You've Changed Your University Password
If you've changed your University Password and can't use the new password to log into your macOS device, don't panic! You can still access your computer.
- To log into the computer, please use your previous University password. Your computer has not synced with the Directory Service yet.
- Once you've logged in, your computer should provide you with a prompt. This will note that your computer's password and your directory password do not match, and ask you to enter your directory password. Please enter your new University Password in this window.
- Your computer's password should now be updated to your new University Password.
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Please ensure that your account is synced by visiting this icon in the menu bar, selecting "Self Service", and verifying that your password is being reported as synced.
Archived Information
Overview:
Campus’ Division of IT (DIT) has released new security IT standards (IT-20) that the Campus Community must follow. Notably, two of the requirements that affect our Apple users are:
- All University-Owned macOS devices must be enrolled in Campus’ central management system, Jamf.
- All University-Managed (and therefore University-Owned) macOS devices are not permitted to have local accounts.
What does this mean for our users? In short, this means that their macOS computers will need to be reconfigured to allow them to log in with their Campus Credentials. Aside from first time setup, this will not significantly change the way users log into their computer(s).*Please note that any following support article links can only be accessed while connected to a Campus Network or to the GlobalProtect VPN.
Initial Setup Instructions
Basic Setup Instructions
All UMD-owned macOS device users should:
- Back up data across all of their device’s accounts to Google Drive or Box Drive.
- Input University Credentials in the new login window, like this one.
- If prompted to select an account, please select your most-used account. More instructions can be found here.
- Note that this "new login window" is pushed out centrally by Jamf, and may reach users' computers at different times.
- Be on the lookout for any potentially missing data upon first login, and restore that data from their Google Drive or Box Drive backups.
- Use University Credentials to log into their computer moving forward.**
In the event a user chooses to not follow these instructions, DIT will be removing their computer’s access to the UMD network (see the “Compliance” section of this article).
**Note that you might be met with a notification window like the one below. If you are, please input the password that you previously used to log into your computer:
Detailed Setup Instructions
EIT is handling most of the configuration on the backend, though we will need assistance from our users to ensure that this process goes smoothly. If these instructions are not followed exactly, users may lose data, or place their computer out of compliance with these new security standards. In the event a user chooses to not follow these instructions, DIT will be removing their computer’s access to the UMD network. There are a few things that users will need to do to accomplish this:
- Back up any important data that they have on their current account. If a user has multiple accounts, please ensure that important data is backed up from each of them. We’d highly recommend making use of Campus-provided cloud services, like Google Drive and Box Drive for this. Time Machine, while very useful and recommended for regular, scheduled backups, is not recommended for this particular use case.
- Once a users' computer receives the Jamf Connect package from the central management server, they will notice a change to their standard login window. Please note that users only have to go through the following steps once:
- If the account name on a users computer matches their University DirectoryID, then their Campus credentials will be automatically matched to the local computer account, and their password will be updated to match their Directory password.
- If the account name on their computer does not match their DirectoryID, they'll be met with an account selection screen. Users should choose the account that they most often log into.
- Further instructions on this particular step can be found here. (Please note that these links can only be accessed while connected to a Campus Network or to the GlobalProtect VPN.)
- Once a users' account has been linked to their University Credentials, they'll now use their username (DirectoryID if it matches, local username if it does not) and their Directory Password to log into their computer. Further information can be found here.**
- In the event that a user is unable to log in using their University Credentials in the future, or they have multiple accounts on your device, they'll still be able to log into the local accounts using the “local login” button seen on this page.
- This system, Jamf Connect, will also keep track of a user's current Directory password status, and allow them to reset it. Instructions can be found here.
If a user feels that they have a valid reason to keep a purely local account on their computer, please reach out to the EIT Service Desk directly via email at eit-help@umd.edu. Exemptions to this are not guaranteed, but we can assist on a case-by-case basis.
**Note that you might be met with a notification window like the one below. If you are, please input the password that you previously used to log into your computer: