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FireEye Installation

FireEye is a new Endpoint Detection and Response (EDR) system that is replacing the usage of traditional anti-virus software on campus. It will be required on all University computers by June 2021. FireEye runs on Windows and macOS. FireEye for Linux is not yet recommended.

If you have questions regarding Fireeye regarding what it does and what type of information it tracks, you can find more information here.

FireEye software installers can be found in TERPware.

NOTE: Other third-party antivirus programs must be uninstalled before installing FireEye.

Windows

  1. Download the FireEye zip file from this TERPware link.
  2. Unzip the two files contained within it to the same location. One of these files is a configuration file that the installer will automatically reference.
  3. Run the executable/application file that was unzipped (filename starts with xagtSetup).
    fireeye1.PNG
  4. Continue the installation by selecting "next" when prompted.
    fireeye2.PNG
  5. Accept the prompt for the license agreement.
  6. Accept the default installation location.
  7. Continue with the installation by selecting "Install" when prompted.
    fireeye3.PNG
  8. You may be prompted for administrator credentials or confirmation that you would like to proceed. Please accept this prompt or enter the credentials requested. If you aren't an administrator on your computer, please contact eit-help@umd.edu for assistance.
  9. The installer will complete and then you can select "finish" at the end to close the installer.
  10. You may delete the installer and configuration file when this is completed.
  11. No further action is necessary. The program will update itself as needed.  

If FireEye is performing a scheduled scan on your computer, the icon will show in the task bar: fireeye_scan.PNG


macOS

  1. From this TERPware link, click one of the following buttons, based on your version of macOS:
    • If your Mac is running macOS 10.15 or below, click "FireEye Endpoint Security - Mac".
    • If your Mac is running macOS 11 (Big Sur), click "FireEye Endpoint Security - MacOS 11".
    • If you're not sure which version of macOS you're running, please contact eit-help@umd.edu for assistance, as installing the wrong version of FireEye can lead to significant performance issues.
  2. Download the dmg file from Terpware and double-click on it.
  3. Double-click on the xagtSetup pkg file in the window that opens.
  4. Click “Continue”, “Agree”, and “Install” when prompted. Screens may look similar to what's shown below.
    ScreenShot2020-10-19at10.56.05AM.pngScreenShot2020-10-19at10.56.18AM.pngScreenShot2020-10-19at10.56.49AM.png
  5. Enter administrator credentials and click "Install Software."  If you aren't an administrator on your computer, please contact eit-help@umd.edu for assistance.
    ScreenShot2020-10-19at10.57.19AM.png
  6. When prompted, click “Open Security Preferences.”
    ScreenShot2020-10-19at10.57.54AM.png
  7. Then click “Allow...” next to “Some system software was blocked from loading.” Click the checkboxes next to each program listed, then click “Ok,” and close the System Preferences window.
    ScreenShot2020-10-19at11.00.00AM.png
  8. The program installation will then take several more minutes.
  9. Click “Ok” once the installation finishes.
  10. The program will now run mostly in the background. There is no additional action needed.



Keywords:fireeye antivirus av virus fire eye   Doc ID:106693
Owner:Ayla H.Group:University of Maryland Engineering IT
Created:2020-10-19 09:24 ESTUpdated:2021-06-25 10:11 EST
Sites:University of Maryland Engineering IT
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