Prompted to login to Mediasite when attempting to view recorded lectures in Canvas.

An issue when trying to access the Video Lectures from within ELMS/Canvas.

On occasion, some users experience an issue when trying to access the Video Lectures from within ELMS/Canvas. This occurs when the token being passed from ELMS/Canvas to the Mediasite video catalog page expires. The user will see something similar to the image below.

ElmsPage.PNG


The token is held in the users cache and at times needs user intervention.

Solution:

Clear your browser's cache, or use a different browser. After doing so, you will need to log into ELMS/Canvas with your UMD credentials, and navigate to the “Video Lectures” tab in the course page.

How To:

Please see instructions on how to clear your browser's cache HERE.




Keywords:login, mediasite, video access   Doc ID:105766
Owner:Adam K.Group:University of Maryland Engineering IT
Created:2020-09-11 14:39 EDTUpdated:2020-09-11 16:12 EDT
Sites:University of Maryland Engineering IT
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