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Topics Map > IT Operations > Customer Support and Policies

Loaner Laptop Program

We have a number of laptops available for both short-term (3 days to 1 week) and long-term (2-4 weeks) use. All loaner laptops owned by the Service Desk MUST be returned to the Service Desk in a timely manner. The majority of our loaner laptops are Windows 10, though we have a limited number of Mac and Chromebook loaners occasionally available.

If you need a laptop for work or work from home, please contact your department about ordering one for you.

Short-Term Loaners - 3 days to 1 week

• Typically for visitors to the University or short domestic travel for work events. 
• Standard local account
• Data is not stored locally, and is wiped after logout, due to security concerns.

Long-Term Loaners - 2-4 weeks

• Typically for use while either waiting on your own laptop repair, or waiting for your new laptop to arrive.
• Campus Active Directory account
• Limited administrative access
• Data is wiped after return to the Service Desk

All loaners come with the following stored in the loaner backpack: 

• Charger
• Mouse
• Ethernet cable

These policies are subject to change; please contact the Service Desk at eit-help@umd.edu for questions!