Topics Map > IT Operations > Customer Support and Policies > Remote Desktop
Topics Map > IT Operations > Customer Support and Policies > VPN
Remote Desktop - UMD GlobalProtect VPN on Windows
Faculty, staff, and graduate students can use the GlobalProtect VPN client and these instructions to connect to their workstation(s). Customers can use their DNS host name or IP address to connect.
These instructions will only apply to users on Windows machines at home. Please contact the Help Desk to have remote connectivity enabled for your campus desktop. Your office desktop will need to be powered on, connected to the internet, and have no other users currently logged into the device. Remote Desktop must be manually enabled by the Help Desk for each user account on each device.
- From your home Windows machine, connect to the GlobalProtect VPN using the instructions in the section above, "Installing and Running GlobalProtect VPN."
- Open the Remote Desktop Connection app (this can be found by searching for "Remote Desktop Connection" from Windows Search).
- Select "Show Options" in the bottom left corner to see the full menu of options. You must do this in order to sign into your machine with your user account.
- You can access your machine by using the one of the following for your "Computer:"
- Staff & Faculty can have their primary device registered under <username>.eng.umd.edu
- Math & Physics users will be registered with <username>.math.umd.edu and <username>.physics.umd.edu
- Math & Physics users will be registered with <username>.math.umd.edu and <username>.physics.umd.edu
- <computer name>.department.umd.edu (Such as ENGRWKAVW1234.ENG.UMD.EDU)
- Math & Physics devices will be registered with <computer name>.math.umd.edu and <computer name>.physics.umd.edu
- Tier 3 devices have this link setup automatically. All other devices will need to be setup manually. Please contact the Help Desk for remote access setup.
- We do not recommend using the IP address for remote desktop - network migrations have lead to the IP address being changed in the past!
- Staff & Faculty can have their primary device registered under <username>.eng.umd.edu
- For your "Username:" line, you should enter your username@umd.edu
- If you would like your remote connection to use your local computer's resources such as your printer, speakers, microphone, webcam, etc., you can do this by switching over to the Local Resources tab before you connect.
- Click "Connect" in the bottom left corner to remotely connect to your machine. You will be prompted to enter your directory password.
- If prompted, "accept" the certificate from your device. You can click the check-box to "always accept this certificate" to reduce this pop-up from appearing on subsequent connections.